5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.
How to get started as a lender in South Africa
Thabo noticed a troubling pattern in his community. People were stuck in a relentless cycle of debt, borrowing from mashonisas (Local name for unregistered lenders) ) at crippling interest rates. Despite their sky-high fees, the residents had little choice. Formal credit options were scarce, and when cash ran low, shady lenders seemed to be the […]
Top 5 loan apps for 2,000 to 200,000 CDF in Democratic Republic of Congo
So, which loan apps in the DRC are worth your time? We’ve done the research and rounded up five that stand out.