Best KYC providers for lenders in West Africa
Lender information

Best KYC providers for lenders in West Africa

So, who’s actually getting it right? Which KYC providers truly understand the complexities of lending in West Africa? 

How lenders should prepare for the new credit guarantee era
Industry Information

How lenders should prepare for the new credit guarantee era

The following guidance grounded in NCGC’s own structure, principles and announcements explains how banks and fintechs can get ready internally, shape the right loan offerings, align their credit and risk frameworks, educate borrowers, and coordinate across teams for this new guarantee-driven lending ecosystem.

5 reasons why borrowers don’t come back
Borrower information

5 reasons why borrowers don’t come back

Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.