Frequently asked questions on USSD channel for loans
Lender information

Frequently asked questions on USSD channel for loans

This FAQ explains how the USSD loan channel works, what users can do on it, and what to know when troubleshooting or setting it up.

How to report unethical lenders
Borrower information

How to report unethical lenders

There are good and responsible lenders who recover loans ethically, but bad ones exist, too. If you find yourself a victim of predatory and unlawful lending practices, you can seek redress

A cultural view of loan defaults in Zambia
Industry Information

A cultural view of loan defaults in Zambia

This report analyzes loan defaults in Zambia from 2019 to 2024 through a cultural lens, focusing on personal and consumer lending.