How to communicate with delinquent borrowers
FAQs

How to communicate with delinquent borrowers

Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today

A cultural view of loan defaults in South Africa
Industry Information

A cultural view of loan defaults in South Africa

If lenders and policymakers in South Africa can meet borrowers where they are economically, culturally, and socially, there may be a path forward that improves financial access while reducing default risk.

What factors affect loan interest rates?
Growth marketing

What factors affect loan interest rates?

But here's the thing: interest rates aren't plucked out of thin air. Many factors shape them. Things you and I might not think about when we're in the heat of the moment.