It is no secret that lending is hard and amongst others, getting access to the right tools is one of the hurdles lenders need to scale to be great at what they do. Lendsqr recognises this and beyond building a world-class LaaS for its lenders, is also connecting them to the same tools that it uses internally.
Lendsqr has partnered with Freshworks to bring advanced back-office tools that make it easier to deliver a seamless customer and employee management experience. From customer support to sales, human resources, marketing and IT tools, lenders are able to enjoy an extensively customizable, and automated tools stack. The Freshworks experience promises to transform the ennui of their backoffice into something that helps to serve customers with delight everyday.
A sneak peak into the limitless possibilities..
With routine use of Freshworks’ solutions, Lendsqr quickly discovered that a closer look into the Freshworks tools almost always yields answers to a host of questions and provides solutions to the most pressing communication and process management problems. It’s delightful to work with such proactive and dynamic tools.
Freshdesk and Freshchat for customer support
Goodbye to managing customers on a thousand and one separate channels and … hello Omnichannel! With Freshdesk, lenders can connect the multiple channels customers reach out from and manage them all from one channel. The helpdesk, complete with chat setup and automated solutions, helps agents resolve customer issues faster and with access to the required knowledge with the omnichannel’s help to consolidate all communication platforms. Some of the channels that can be integrated into Freshdesk include live chat, web, WhatsApp, email and Facebook.
Freshsales for sales and support
Create automated campaigns, merge with support functionalities and manage all leads and deals within Freshsales. Freshsales ensures managing prospective customers is seamless and the insights from the data gathered can be put to good use in informing decisions to drive revenue by closing deals.
Freshteam for human resource management
Manage employees’ data and their journey all in one place; hiring, time-off, onboarding and even the entire recruitment process and applicants. Cut down on time-to-hire, cut down on paper documentation and do away with outdated employee information as updates to profiles can be done in seconds. As with other Freshworks products, Freshteam also allows for extensive automation and promotes time and cost efficiency with HR processes.
What this partnership means for lenders on Lendsqr
Freshworks is committed to streamlining business processes and costs through user-friendly tech. In a business where time is literally money, lenders are uniquely placed to benefit tremendously from this partnership.
Every lender with Lendsqr would get up to $10,000 credit to spend on Freshworks platforms; accessing their amazing variety of tools to support their cloud-based operations.
Get started on Lendsqr for free
Lendsqr is helping solve the credit problem in Africa by empowering lenders to lend at scale, ethically, securely, and sustainably. As a lender, you can sign up for free and have access to the best tools only the most funded VC backed lenders can afford. Sign up and have access to the fast growing lending infrastructure and ecosystem Lendsqr is building to connect and protect lenders in Africa.
Freshworks makes it fast and easy for businesses to delight their customers and employees. They have taken a fresh approach to building and delivering software-as-a-service. The solutions are affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.
More than 50,000 companies, including Lendsqr, use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).