Frequently asked questions on mobile money loans
This article walks through more than twenty five of the most common questions around mobile money loans, with a clear focus on what lenders and credit providers need to understand.
Effective loan collections for lenders in Uganda
You can have risk scores, CRB access, and a nice-looking app that sends automated reminders, yet still find yourself chasing borrowers who vanish after disbursement. That gap between disbursement and human engagement is where most repayments die. It’s time to stop blaming borrowers and start fixing how we follow up.
5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.


