Expand your lending business with customer incentives
How to

Expand your lending business with customer incentives

Customer incentives can be a powerful lever for growing a lending business when used strategically. From interest rate discounts and referral bonuses to flexible repayment rewards, the right incentives can attract new borrowers while encouraging repeat usage. But beyond acquisition, incentives also shape borrower behavior and loyalty, making it important to design them in a way that supports both growth and risk management. When aligned with your overall strategy, they can help you scale sustainably without compromising profitability.

A cultural view of loan defaults in Kenya
Industry Information

A cultural view of loan defaults in Kenya

Executive summary  From 2019 to 2024, Kenya experienced a steady rise in personal and consumer loan defaults, driven not just by economic challenges, but deeply rooted cultural behaviors, social expectations, and shifting attitudes towards debt. While formal banks, microfinance institutions, and mobile lenders expanded access to credit, repayment struggles mirrored longstanding cultural and communal dynamics. […]

Frequently asked questions on staff loans
Industry Information

Frequently asked questions on staff loans

Get answers to the most frequently asked questions about staff loans and how to utilize it. Explore default consequences and regulatory considerations.