How to communicate with delinquent borrowers
FAQs

How to communicate with delinquent borrowers

Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today

A cultural view of loan defaults in Uganda
Industry Information

A cultural view of loan defaults in Uganda

Uganda’s experience illustrates that solving the problem of defaults is not simply about adjusting loan terms or improving credit scoring. It requires an understanding of the cultural frameworks that guide how people borrow, how they prioritize repayments, and how they perceive the consequences of failing to meet their obligations.

Ethical ways to recover loans
Growth marketing

Ethical ways to recover loans

A not-so-fun fact you need to know about running a lending business is that the biggest challenge every Nigerian lender faces is not technology, capital or regulatory constraints, but how to recover loans and the scary fact is that Nigerians don’t pay back their loans. While one might be tempted to sympathize and assume that […]