How to turn first-time borrowers into repeat customers
Borrower information

How to turn first-time borrowers into repeat customers

Turning first-time borrowers into repeat customers requires more than just approving a loan, it depends on the entire experience from application to repayment. When borrowers encounter clear terms, fast disbursement, and supportive communication, they are far more likely to return. Consistency, transparency, and thoughtful follow-up all play a role in building trust over time. For lenders, focusing on these moments can transform one-time users into long-term, loyal customers.

Key providers for lenders in Namibia: Credit scoring, KYC, and payment
How to

Key providers for lenders in Namibia: Credit scoring, KYC, and payment

How are local lenders ensuring they don't take on too much risk? By relying on the right partners. Let’s break down the top players shaping the lending ecosystem in Namibia.

Key providers for lenders in Zimbabwe: Credit bureaus, credit scoring, and payments providers
Industry Information

Key providers for lenders in Zimbabwe: Credit bureaus, credit scoring, and payments providers

Zimbabwe’s lending market is like playing a game of Jenga—stacking loans high and hoping it doesn’t all come crashing down. With nominal lending rates that hit a staggering 242% in 2022 (now down to 32.4%), it’s safe to say borrowing here isn’t for the faint-hearted. But lenders aren’t worried about flashy interest rates—they’ve got bigger […]