When to adopt a collection system and when manual follow-up works better
Growth marketing

When to adopt a collection system and when manual follow-up works better

The decision to move from manual follow up to an automated collection system depends on a mix of volume, customer segments, and the type of engagement the lender wants to maintain.

How debit order or direct debit works in Ghana
Industry Information

How debit order or direct debit works in Ghana

This article provides an in-depth look at Ghana’s direct debit system, covering its regulatory framework, operational mechanics, market participants, adoption trends, payment infrastructure, challenges, and future developments.

A cultural view of loan defaults in Zambia
Industry Information

A cultural view of loan defaults in Zambia

This report analyzes loan defaults in Zambia from 2019 to 2024 through a cultural lens, focusing on personal and consumer lending.