When to adopt a collection system and when manual follow-up works better
The decision to move from manual follow up to an automated collection system depends on a mix of volume, customer segments, and the type of engagement the lender wants to maintain.
How debit order or direct debit works in Ghana
This article provides an in-depth look at Ghana’s direct debit system, covering its regulatory framework, operational mechanics, market participants, adoption trends, payment infrastructure, challenges, and future developments.
A cultural view of loan defaults in Zambia
This report analyzes loan defaults in Zambia from 2019 to 2024 through a cultural lens, focusing on personal and consumer lending.