FCCPC’s new consumer lending regulation
This guide breaks down what the new FCCPC regulations mean, who they apply to, and how affected businesses can prepare.
A deep overview of consumer credit in Zambia
This report provides a clear, practical overview of consumer credit in Zambia from 2019 - 2024. It covers the key loan types in use, major players shaping the space, current regulatory frameworks, and how technology is changing access.
5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.