What do borrowers want from lenders?
Understanding what borrowers truly want goes beyond offering quick loans or competitive rates. Today’s borrowers value transparency, speed, flexibility, and a seamless digital experience. They want lenders who communicate clearly, offer fair terms, and provide support when it matters most. Meeting these expectations is not just about attracting customers, it’s about building trust, loyalty, and long-term relationships in an increasingly competitive lending market.
How to get started as a lender in Sierra Leone
How do you start lending in a country where most people are still outside the formal financial system? In Sierra Leone, over 70% of the population are financially excluded. That means the majority of people don’t have access to bank accounts, loans, or digital payment options. This gap leaves many dependent on cash transactions, which […]
Frequently asked questions on direct debit mandates for loan repayment
Direct debit mandates have become a common tool for loan repayment, helping lenders automate collections and reduce missed payments. But for many borrowers and even lenders, questions still arise around how these mandates work, what consent really means, and how disputes or cancellations are handled. From setup and authorization to compliance and customer protection, understanding the key aspects of direct debit is essential for building a smooth, transparent, and trustworthy repayment process.