When to adopt a collection system and when manual follow-up works better
Growth marketing

When to adopt a collection system and when manual follow-up works better

The decision to move from manual follow up to an automated collection system depends on a mix of volume, customer segments, and the type of engagement the lender wants to maintain.

Credit bureaus, credit scoring, and payments providers for lenders in Ghana
Industry Information

Credit bureaus, credit scoring, and payments providers for lenders in Ghana

Credit bureaus are the gatekeepers of reliable data, and in a place like Ghana, where non-performing loans (NPLs) hover around 24.3% according to CEIC data, data accuracy isn’t just helpful—it’s non-negotiable. With access to transparent borrower data, lenders are no longer flying blind—they can effectively sift out high-risk borrowers and reduce default rates, turning chaos […]

A deep overview of consumer credit in Zambia
Industry Information

A deep overview of consumer credit in Zambia

This report provides a clear, practical overview of consumer credit in Zambia from 2019 - 2024. It covers the key loan types in use, major players shaping the space, current regulatory frameworks, and how technology is changing access.