Why African lenders need different risk models than Western lenders
How to

Why African lenders need different risk models than Western lenders

To make lending sustainable and fair, African lenders need models that recognize these realities instead of trying to fit them into assumptions that belong elsewhere.

A cultural view of loan defaults in Malawi
How to

A cultural view of loan defaults in Malawi

Executive Summary Between 2019 and 2024, Malawi has seen both a rapid expansion in personal lending and a growing struggle with defaults. While commercial banks, microfinance institutions (MFIs), savings and credit cooperatives (SACCOs), village savings and loan associations (VSLAs), and new digital lenders have opened up access to credit, many Malawians still find it difficult […]

When to adopt a collection system and when manual follow-up works better
Growth marketing

When to adopt a collection system and when manual follow-up works better

The decision to move from manual follow up to an automated collection system depends on a mix of volume, customer segments, and the type of engagement the lender wants to maintain.