How to communicate with delinquent borrowers
Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today
How direct debit works in Tanzania
This report reviews the regulatory framework, technical design, market players, and trends for direct debit in Tanzania (2019–2024), drawing on BoT publications, industry reports, and expert commentary.
Consumer finance software: What it is and why lenders rely on it
This article explores what consumer finance software is, how it works, and why it has become a critical tool for modern lenders. As lending grows more digital and customer expectations for speed and convenience increase, financial institutions are turning to consumer finance software to streamline operations, manage risk, and deliver faster loan decisions. Here, we break down the key features of these platforms and why lenders increasingly rely on them to power efficient, scalable lending operations.