10 common reasons lenders go cold after demos
Lender information

10 common reasons lenders go cold after demos

Buyers often research for weeks or months before they reach out, and when they do sit through a demo they expect to get value and confidence fast.

How to turn first-time borrowers into repeat customers
Borrower information

How to turn first-time borrowers into repeat customers

Turning first-time borrowers into repeat customers requires more than just approving a loan, it depends on the entire experience from application to repayment. When borrowers encounter clear terms, fast disbursement, and supportive communication, they are far more likely to return. Consistency, transparency, and thoughtful follow-up all play a role in building trust over time. For lenders, focusing on these moments can transform one-time users into long-term, loyal customers.

Lending with USSD – opportunities, challenges, and limitations
Industry Information

Lending with USSD – opportunities, challenges, and limitations

While access to mobile phones is available, smartphones are not as easy to come by. For this reason, an alternative lending channel like USSD that is easily accessible becomes necessary.