How to communicate with delinquent borrowers
Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today
15 CEOs in East Africa shaping its lending landscape
East Africa’s financial ecosystem is a story of ambition and ingenuity. Over the past decade, this region has seen a remarkable shift in how credit is accessed and delivered, powered by bold leaders who dared to reimagine lending. It’s no coincidence that East Africa is now regarded as a global hotspot for fintech innovation. In […]
A cultural view of loan defaults in Zambia
This report analyzes loan defaults in Zambia from 2019 to 2024 through a cultural lens, focusing on personal and consumer lending.