5 Freshworks features to improve your customer support team’s productivity
Lendsqr recently partnered with Freshworks to give every lender on our platform $10k credit to use on their customer support channels
A Guide to Nigeria’s Financial Ecosystem: Players, Services, and Regulators
The Nigerian financial industry is a vast and complex landscape that can be challenging to navigate, even for experienced professionals. For fintechs looking to enter this market, understanding the intricacies of the financial ecosystem is crucial to success. However, with so much information to sift through, it can be daunting to know where to start.
When silence speaks volume: communicating with defaulters 101
For small and medium lenders, communicating with defaulters is like walking a tightrope. Do it well; you might salvage the relationship and recover your money. Handle it poorly, and you risk losing not just your funds but also your reputation.