How to communicate with delinquent borrowers
FAQs

How to communicate with delinquent borrowers

Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today

How to provide the best customer experience as a lender
Growth marketing

How to provide the best customer experience as a lender

Learn ways you can enhance your customers’ experience to drive retention and grow your customer base

5 issues that lenders have with Nigerian credit bureaus
Industry Information

5 issues that lenders have with Nigerian credit bureaus

Before Nigerian credit bureaus were created, banks operated as lone wolves, reluctant to share credit information with third parties. They also didn’t have ways of knowing if a borrower had unpaid loans with other banks/financial institutions. As such, borrowers could easily secure multiple loans and cart away funds from different institutions without the lenders knowing. […]