Key providers for lenders in Zimbabwe: Credit bureaus, credit scoring, and payments providers
Industry Information

Key providers for lenders in Zimbabwe: Credit bureaus, credit scoring, and payments providers

Zimbabwe’s lending market is like playing a game of Jenga—stacking loans high and hoping it doesn’t all come crashing down. With nominal lending rates that hit a staggering 242% in 2022 (now down to 32.4%), it’s safe to say borrowing here isn’t for the faint-hearted. But lenders aren’t worried about flashy interest rates—they’ve got bigger […]

6 features in your loan app that chase borrowers away
Information

6 features in your loan app that chase borrowers away

Let's explore these potential red flags and how to ensure your loan app attracts, rather than repels, the very customers it aims to serve.

5 reasons why borrowers don’t come back
Borrower information

5 reasons why borrowers don’t come back

Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.