How to use psychological triggers in your debt collection messages
Growth marketing

How to use psychological triggers in your debt collection messages

This article breaks down how to apply specific psychological triggers in your debt collection messages in a way that increases voluntary repayment and preserves long-term customer relationships.

A cultural view of loan defaults in Malawi
How to

A cultural view of loan defaults in Malawi

Executive Summary Between 2019 and 2024, Malawi has seen both a rapid expansion in personal lending and a growing struggle with defaults. While commercial banks, microfinance institutions (MFIs), savings and credit cooperatives (SACCOs), village savings and loan associations (VSLAs), and new digital lenders have opened up access to credit, many Malawians still find it difficult […]

The possible upsides of making GSI the go-to loan repayment method
Company

The possible upsides of making GSI the go-to loan repayment method

The Federal government initiated the Global Standing Instruction (GSI) to nip the issue of non-performing loans and unrepentant loan defaulters in the bud. Unfortunately, the implementation of this very powerful tool has been limited.