How to turn first-time borrowers into repeat customers
Borrower information

How to turn first-time borrowers into repeat customers

Turning first-time borrowers into repeat customers requires more than just approving a loan, it depends on the entire experience from application to repayment. When borrowers encounter clear terms, fast disbursement, and supportive communication, they are far more likely to return. Consistency, transparency, and thoughtful follow-up all play a role in building trust over time. For lenders, focusing on these moments can transform one-time users into long-term, loyal customers.

BNPL vs. traditional lending: What works best in Zambia?
Borrower information

BNPL vs. traditional lending: What works best in Zambia?

You’ve probably heard of Buy Now, Pay Later (BNPL) and traditional loans, but what’s the real difference?

How direct debit works in Malawi
Industry Information

How direct debit works in Malawi

This report provides a deep dive into the direct debit ecosystem in Malawi from 2019 to 2024. It also examines the regulatory framework governing the system.