How to use psychological triggers in your debt collection messages
This article breaks down how to apply specific psychological triggers in your debt collection messages in a way that increases voluntary repayment and preserves long-term customer relationships.
What is the loan recovery process?
Loan recovery is about ethically stepping up efforts to retrieve what's owed to you, employing assertive tactics to ensure full repayment of the loan.
A cultural view of loan defaults in South Africa
If lenders and policymakers in South Africa can meet borrowers where they are economically, culturally, and socially, there may be a path forward that improves financial access while reducing default risk.
