What is the Credit Card Act and why was it introduced?
Industry Information

What is the Credit Card Act and why was it introduced?

In the years before 2009, credit cards had become one of the most common forms of consumer borrowing in the United States. By 2008, household credit card debt had climbed past $900 billion, according to Federal Reserve data, and card issuers were enjoying some of their most profitable years. The business model was clear: interest […]

When to adopt a collection system and when manual follow-up works better
Growth marketing

When to adopt a collection system and when manual follow-up works better

The decision to move from manual follow up to an automated collection system depends on a mix of volume, customer segments, and the type of engagement the lender wants to maintain.

FCCPC sets deadline for compliance
Industry Information

FCCPC sets deadline for compliance

According to the Commission, operators have had sufficient time to adjust. The Regulations took effect on 21 July 2025, so by January 2026, all lenders would have had more than five months to align their practices with the FCCPC.