A deep overview of consumer credit in Kenya
Industry Information

A deep overview of consumer credit in Kenya

Whether you’re a driver juggling M-Shwari and Fuliza, a kiosk owner weighing whether to borrow from your chama or a loan app, or a policymaker trying to keep up with the pace of lending, this report is for you.

5 ways non-financial companies offer loans
Lender information

5 ways non-financial companies offer loans

In this article, we break down five models of how non-financial companies are embedding loans into their customer experience.

How to turn first-time borrowers into repeat customers
Borrower information

How to turn first-time borrowers into repeat customers

Turning first-time borrowers into repeat customers requires more than just approving a loan, it depends on the entire experience from application to repayment. When borrowers encounter clear terms, fast disbursement, and supportive communication, they are far more likely to return. Consistency, transparency, and thoughtful follow-up all play a role in building trust over time. For lenders, focusing on these moments can transform one-time users into long-term, loyal customers.