How we are using AI and ChatGPT to transform our internal support
We loaded all our existing knowledge base into our internal ChatGPT support system and the results were impressive!
5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.
5 signs you’re not ready for lending automation
Lending automation can greatly improve efficiency and scalability, but it works best when the right systems and processes are already in place. If your operations are still disorganized, your data is inconsistent, or your team relies heavily on manual decision-making, automation may create more problems than it solves. Recognizing the signs that your organization may not yet be ready for automation can help you avoid costly mistakes and prepare properly for a smoother transition.