How do lenders handle failed direct debit attempts?
This article walks through how lenders actually handle failed direct debit attempts in practice. It focuses on what finance and operations teams need to understand, from root causes and notifications to retries, customer communication, dispute handling, and compliance considerations
Ethical ways to recover loans
Recovering loans ethically is one of the toughest challenges Nigerian lenders face. Contrary to common assumptions, the biggest obstacle isn’t funding, technology, or regulation, it’s the alarming reality that many Nigerians simply don’t pay back their loans. While financial hardship plays a part, a significant number of borrowers are willfully reluctant to repay. This article explores ethical, effective strategies lenders can use to recover loans without resorting to harassment or illegal practices.
A borrower’s right to data privacy is not negotiable
A borrower’s right to data privacy is not negotiable. Nothing gets your heart racing several miles per minute like the chance that you may not recover your loans, but that fear can never justify invading a borrower’s privacy. Responsible lending means collecting only the data you truly need and nothing more. Borrowers privacy is a fundamental right, and it must never be compromised.