Best loan management software for Ugandan lenders: Lendsqr vs. Ssentezo
Lender information

Best loan management software for Ugandan lenders: Lendsqr vs. Ssentezo

The financial landscape in Uganda is changing rapidly, with more people seeking access to credit than ever before. The demand for credit is surging from small businesses looking for working capital to individuals needing personal loans. According to the Bank of Uganda, the number of credit-active consumers is growing steadily, driven by increased mobile penetration […]

When silence speaks volume: communicating with defaulters 101
Lender information

When silence speaks volume: communicating with defaulters 101

For small and medium lenders, communicating with defaulters is like walking a tightrope. Do it well; you might salvage the relationship and recover your money. Handle it poorly, and you risk losing not just your funds but also your reputation.

5 reasons why borrowers don’t come back
Borrower information

5 reasons why borrowers don’t come back

Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.