5 reasons why borrowers don’t come back
Borrower information

5 reasons why borrowers don’t come back

Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.

Who regulates lending in Zimbabwe
Borrower information

Who regulates lending in Zimbabwe

Behind every loan approval or denial is a complex system of laws and regulators meant to keep things in check. This article explores Zimbabwe’s lending environment, who regulates it, what laws apply, how interest rates are controlled, and how these systems affect people. 

Effective loan collections for lenders in Zambia
Lender information

Effective loan collections for lenders in Zambia

You can have the best technology, the smartest frameworks, all the dashboards in the world but if your borrower feels like just another number, you’ve already lost. This article explores how rethinking loan collections in Zambia may be the solution to effective repayment.