How direct debit works in Malawi
This report provides a deep dive into the direct debit ecosystem in Malawi from 2019 to 2024. It also examines the regulatory framework governing the system.
You can now assign account managers to your customers
We’ve made customer management more streamlined for you and your team. We’ve added an ‘Account Manager’ role to the admin console. Now, you can invite a team member, assign them as an account manager, and link them to a customer. T
A cultural view of loan defaults in Kenya
Executive summary From 2019 to 2024, Kenya experienced a steady rise in personal and consumer loan defaults, driven not just by economic challenges, but deeply rooted cultural behaviors, social expectations, and shifting attitudes towards debt. While formal banks, microfinance institutions, and mobile lenders expanded access to credit, repayment struggles mirrored longstanding cultural and communal dynamics. […]