How to communicate with delinquent borrowers
Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today
5 types of lending model
Lending is not a one-size-fits-all business. Different lenders operate with different structures, risk models, customer segments, and repayment approaches depending on their market and goals. Understanding the various lending models is important for choosing the right strategy, technology, and operational process for sustainable growth. In this article, we explore five common types of lending models, how they work, and the kinds of borrowers and institutions they are best suited for.
Customer count or profitability: which is more important for a lender?
For lenders, growth often brings a key dilemma: should the focus be on increasing customer count or maximizing profitability? While attracting more borrowers can boost market presence and long-term opportunities, it can also strain resources and increase risk if not managed carefully. On the other hand, prioritizing profitability ensures sustainable operations but may limit market share and growth potential. Striking the right balance between these two objectives is crucial for building a lending business that is both competitive and financially resilient.
How to provide the best customer experience as a lender
Learn ways you can enhance your customers’ experience to drive retention and grow your customer base
Device finance in Nigeria: A case for BNPL
In an era where a smartphone is no longer a luxury but a fundamental tool for economic survival, Nigeria's "affordability gap" has never been wider. With inflation squeezing disposable income, the traditional model of outright cash purchases is being replaced by the rapid rise of Buy Now, Pay Later (BNPL). This shift isn't just about convenience; it’s a strategic response to currency volatility and a lack of traditional credit infrastructure. By leveraging alternative data and "pay-as-you-go" technology, BNPL providers are turning the dream of high-end tech ownership into a manageable monthly reality for millions of Nigerians, ultimately driving the nation's next wave of digital inclusion
Boosting your lending app rating on Google and Apple app stores
Improving your lending app’s rating isn’t just about getting more stars; it’s about building trust, increasing visibility, and attracting the right users. This guide breaks down the practical steps lenders can take to boost app store ratings on Google and Apple, strengthen customer perception, and drive sustainable growth.
Lendsqr teams up with Freshworks, offering $10k credit to startup lenders
Lendsqr has partnered with Freshworks to bring advanced back-office tools that make it easier to deliver a seamless customer and employee management experience.
Hurdles to scale to become a lender
Becoming a lender is full of promise, but the road to scale is anything but simple. From compliance demands to data limitations, operational gaps, and the constant pressure to maintain healthy portfolios, new lenders face challenges that can quickly stall growth. Understanding these hurdles is the first step to building a lending business that is sustainable, competitive, and built to last.
Lendsqr and Mono partner to power the next generation of lenders
Lendsqr and Mono have joined forces to redefine what is possible for digital lenders in Africa. By combining Lendsqr’s robust lending infrastructure with Mono’s seamless financial data access, this partnership unlocks smarter credit decisions, faster onboarding, and safer lending for millions.
A borrower’s right to data privacy is not negotiable
A borrower’s right to data privacy is not negotiable. Nothing gets your heart racing several miles per minute like the chance that you may not recover your loans, but that fear can never justify invading a borrower’s privacy. Responsible lending means collecting only the data you truly need and nothing more. Borrowers privacy is a fundamental right, and it must never be compromised.
Ethical ways to recover loans
Recovering loans ethically is one of the toughest challenges Nigerian lenders face. Contrary to common assumptions, the biggest obstacle isn’t funding, technology, or regulation, it’s the alarming reality that many Nigerians simply don’t pay back their loans. While financial hardship plays a part, a significant number of borrowers are willfully reluctant to repay. This article explores ethical, effective strategies lenders can use to recover loans without resorting to harassment or illegal practices.