Frequently asked questions on direct debit mandates for loan repayment
Direct debit mandates have become a common tool for loan repayment, helping lenders automate collections and reduce missed payments. But for many borrowers and even lenders, questions still arise around how these mandates work, what consent really means, and how disputes or cancellations are handled. From setup and authorization to compliance and customer protection, understanding the key aspects of direct debit is essential for building a smooth, transparent, and trustworthy repayment process.
How to communicate with delinquent borrowers
Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today
How to get a lending license in Ethiopia
The National Bank of Ethiopia is cautious, but there is room for those lenders who can offer good and affordable credit.