How to use psychological triggers in your debt collection messages
This article breaks down how to apply specific psychological triggers in your debt collection messages in a way that increases voluntary repayment and preserves long-term customer relationships.
How to train field agents for compliant debt recovery
This article breaks down how lenders can build a structured, modern training framework that supports compliant and effective debt recovery.
What to look for in a debt collection software
A well-built collection tool gives lenders a way to organize their accounts, understand payment patterns, and guide you through recovery tasks with far less friction.
Why modern lenders need fair debt collection strategies
Debt collection has become one of the most sensitive parts of lending. Borrowers are more informed than ever, regulators in Africa and around the world continue to tighten expectations, and credit markets rely heavily on trust. Recovery still matters for the bottom line, but the way lenders go about it matters even more. A fair, […]
How the bad debt expense formula helps lenders track risk
What starts as a basic calculation of bad debt becomes a useful tool to guide decisions across the lending cycle.
7 effective debt collection practices and legal considerations
Effective debt collection is about more than recovering overdue payments—it also requires maintaining compliance, protecting customer relationships, and reducing legal risk. Lenders must balance persistence with professionalism while adhering to applicable laws and regulations governing collections activities. In this article, we explore seven effective debt collection practices, along with key legal considerations that can help lenders improve recovery rates while operating ethically and compliantly.
